Returns & Refunds

Returns & Refunds

At Pawcato, we want you to have a satisfactory shopping experience.

Return Requests
If you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible after delivery.

How to Request a Return
Contact us at pawcato.official@gmail.com  with your order details and a description of the issue. Photos or other supporting information may be requested.

Refunds
Once a return or refund request is reviewed and approved, the applicable refund will be processed according to the payment method and applicable processing timelines.

Non-Returnable Items
Certain products may not be eligible for return due to their nature or hygiene considerations. Eligibility will be communicated when applicable.

Contact Us
For questions regarding returns or refunds, contact:

Email: pawcato.official@gmail.com