Refund policy

Return & Refund Policy

At Pawcato, we carefully select products from our suppliers before making them available to customers.

Returns and Replacements
Our current supplier does not accept returns or replacements for delivered products. Therefore, we generally do not accept returns or replacement requests after an order has been delivered.

Damaged Products
If your product arrives damaged, please contact us as soon as possible. To register a complaint with our supplier, a clear and continuous unboxing/open-box video showing the package from the moment it is opened is required. Without suitable unboxing evidence, we may not be able to raise a damage claim with the supplier.

Wrong or Missing Items
If you receive an incorrect or incomplete order, contact us at pawcato.official@gmail.com with your order details and supporting photographs/video. We will review the issue with our supplier.

Refunds
Where a refund is approved following a valid supplier claim, the refund will be processed using the applicable payment method and according to the circumstances of the order.

Important
Customers are encouraged to record a complete unboxing video when receiving their order. This helps us verify any damage or delivery-related issue.

For assistance, contact pawcato.official@gmail.com or 9901141148.